Can I make changes to my order?Updated a month ago

Yes, you can modify your order at any time before it has been packed. This includes changes like updating your shipping address, swapping items, or adjusting quantities. Once your order has moved into packing, though, our team is no longer able to make edits — so the sooner you reach out with changes, the better.

Order Packing Schedule

• Orders placed Monday–Thursday are typically packed within 24 hours.
• Orders placed Friday–Sunday are typically packed the following Monday.

How to Modify Your Order

To make changes to your order, please contact our Customer Experience team as soon as possible. You can reach us via:

• Email
• Phone
• Chat

Removing an Item from Your Order

If you'd like to remove an item, we're unable to edit the existing order directly. Instead, we'll need to:

1. Cancel your original order in full
2. Place a new order on your behalf with the items you'd like to keep

Don't worry — any loyalty points or discount codes used on your original order will be applied to your new order.

Questions

If you're unsure whether your order has been packed yet, reach out to Customer Experience and we'll be happy to check for you.