Can I make changes to my order?Updated a month ago

Yes, you can modify your order at any time before it has been packed. This includes changes like updating your shipping address, swapping items, adjusting quantities or even cancelling your order. Once your order has moved into packing, though, our team is no longer able to make edits — so the sooner you reach out with changes, the better.

Order Packing Schedule

• Orders placed Monday–Thursday are typically packed within 24 hours.
• Orders placed Friday–Sunday are typically packed the following Monday.

*Heads up: Our packing schedule can shift depending on order volume. During busy seasons, packing may take a little longer than usual. During quieter times, orders may be packed in less than 24 hours, sometimes just a few hours after they're placed and weekend orders may even get a head start before Monday. If you think you might want to make a change, reach out to us right away so we can catch your order in time.

How to Modify Your Order

To make changes to your order, please contact our Customer Experience team as soon as possible. You can reach us via:

• Email: [email protected]
• Phone: (502) 289-1552
• Chat: Click the chat bubble in the bottom right 

Questions

If you're unsure whether your order has been packed yet, reach out to Customer Experience and we'll be happy to check for you.